Return & Refund Policy

The Krishna Enterprises

At The Krishna Enterprises, customer satisfaction is our priority. We strive to provide premium quality fashion bags and accessories. Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility

Customers may request a return if:

  • The product received is damaged or defective.
  • The wrong product was delivered.
  • The product is unused, unwashed, and in its original condition with tags and packaging intact.

Return requests must be made within 3 days of delivery.

Non-Returnable Items

Returns will not be accepted for:

  • Used or damaged products after delivery
  • Products without original tags or packaging
  • Items purchased during special sale or clearance offers
  • Products damaged due to misuse or mishandling by the customer

Unboxing Video Requirement

To process any return or damage claim, customers must provide:

  • A clear unboxing video
  • Product images showing the issue

Claims without proper proof may not be accepted.

Return Process

To request a return:

  1. Contact our support team within the return period.
  2. Share your order details, issue description, and proof images/videos.
  3. Our team will verify the request and provide further instructions.

Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be issued through the original payment method whenever possible.
  • In certain cases, store credit or exchange options may also be provided.

Exchange Policy

Customers may request an exchange for:

  • Damaged products
  • Wrong product received
  • Manufacturing defects

Exchange availability depends on stock availability.

Cancellation Policy

  • Orders can only be cancelled before shipment.
  • Once an order has been shipped, cancellation requests may not be accepted.

Important Notes

  • Shipping charges are generally non-refundable.
  • The Krishna Enterprises reserves the right to reject return or refund requests that do not meet policy conditions.

Contact Us

For return, refund, or exchange support:

The Krishna Enterprises
📍 Multiple Store Locations Across West Bengal
📞 Customer Support Available
✉ info@thekrishnaenterprises.in

Thank you for shopping with The Krishna Enterprises.